A Report on Information Security and Data Privacy in the Indian BPO Industry

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Case Details:

Report Code : BREP035
Report Length : 34 Pages
Period : 2004 - 2006
Organization : MphasiS, Wipro Spectramind, HSBC Electronic Data Processing India Pvt. Ltd. , HCL Infosystems Ltd , Hifn, IBM, Infinity eSearch, International Association of Outsourcing Professionals (IAOP), National Association of Software and Service Companies (NASSCOM), Call Centre Association of India (CCAI).
Pub Date : 2007
Teaching Note : Not Available
Countries : India
Industry : Energy

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Executive Summary	4
Introduction	5
Data Security in the Indian BPO Industry	6
Causes for Breach of Data Security	6
Who is Responsible for Data Fraud?	7
Some Instances of BPO Frauds in India	8
Information Security and Data Privacy Challenges Faced by BPOs	9
Lack of Stringent Data Protection Laws	9
Use of Portable Devices	10
Rising Information Security Costs	10
Strengthening the Weakest Link in Security – "People"	10
Flaws in Monitoring User Activity in an Organization	10
Solutions for Information Security and Data Privacy	11
Security Measures to be Implemented by BPOs	11
Certifying Agencies in India	21
Measures taken by the Indian Government	22
NASSCOM Undertakes Information Security Measures	24
Self Regulation the Best Method for Data Protection	24
Data Protection Measures taken by the US and Europe	26
Measures taken by Companies while Outsourcing	26
Stages in Dealing with a Data Fraud	29
Data Security Products	30
Some Important Industry Associations	32
International Association of Outsourcing Professionals (IAOP)	32
National Association of Software and Service Companies (NASSCOM)	33
Call Centre Association of India (CCAI)	33

A Report on Information Security and Data Privacy in the Indian BPO Industry

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Contents